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/persona-customer-support

@705fb0e
by Google Workspacegoogleworkspace/cli31k stars
1,856

Manage customer support — track tickets, respond, escalate issues.

Ask your Agent

Use this Skill: https://skilld.dev/gh/googleworkspace/cli/persona-customer-support

This session only. Nothing lands on disk.

SKILL.md

≈24 tokens always: the name and description. ≈222 when used: this file.

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task
  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.
  • Set up Gmail filters for auto-labeling support requests.
  • Use --format table for quick status dashboard views.

Source: SKILL.md on GitHub

Third-party checks

1 warning16d5 checks · Risk SAFE
  • Gen Agent Trust Hub16d

    This skill defines a customer support persona that integrates with Google Workspace tools to manage tickets and communications. No malicious patterns were detected. It handles external data from emails, which is a standard operational requirement for this use case.

  • Socket16d

    No alerts

  • Snyk16d

    Risk: MEDIUM · 1 issue

  • Runlayer7mo

    1/1 file flagged

  • ZeroLeaks5mo

    Score: 93/100 · 2 sections analyzed

Provenance

Signed by skilld at 705fb0e. This ties the file your Agent reads to that commit on GitHub. It does not review the instructions.

Last checked against GitHub 2 months ago.

Activeupdated 6 months ago

Capability

Other metadata
metadata
{
  "version": "0.22.5",
  "openclaw": {
    "category": "persona",
    "requires": {
      "bins": [
        "gws"
      ],
      "skills": [
        "gws-gmail",
        "gws-sheets",
        "gws-chat",
        "gws-calendar"
      ]
    }
  }
}

Topics

  • customer-support
  • google-workspace
  • gmail
  • sheets
  • chat
  • calendar
  • ticket-tracking
  • email-triage
  • persona

README badge

README badge for googleworkspace/cli/persona-customer-support

What it does

Configures an AI agent to operate as a customer support persona, handling ticket triage, email-to-task conversion, status tracking in sheets, escalations to chat, and calendar scheduling. Requires the gws-gmail, gws-sheets, gws-chat, and gws-calendar utility skills and targets Google Workspace workflows specifically.

Generated from the current SKILL.md.

Frequently asked

What Google Workspace skills do I need to load first?
You must load gws-gmail, gws-sheets, gws-chat, and gws-calendar before using this persona skill. The skill orchestrates those utilities but does not include them.
Can this skill automatically convert emails into support tickets?
Yes, using the gws workflow +email-to-task command. You can triage support inbox emails with gws gmail +triage and then convert them to tasks in a tracking sheet.
Does this skill escalate issues to Slack or Teams?
It escalates to Google Chat only, via the gws-chat skill. There is no integration with Slack or Microsoft Teams.
Can I schedule follow-ups with customers?
Yes. Use gws calendar +insert to schedule follow-up calls directly from the skill.

Generated from the current SKILL.md. These answers refresh after source changes.