SMS Sequence Templates
Full copy templates with character counts, timing, and segmentation logic for every major SMS flow.
Character counts shown assume GSM-7 encoding. Emojis force UCS-2 (70 chars/segment instead of 160). All templates use
[Brand],[FirstName], and[short.link]as substitution tokens.
Welcome / Opt-In Confirmation
Send 1 — Immediate (after opt-in)
From [Brand]: Welcome! Here's your 10% off code: WELCOME10. Shop now: [short.link]
Reply STOP to opt out, HELP for help. Msg & data rates may apply.~155 chars / 1 segment (just). Footer required on first send.
Send 2 — 24 hours later (optional)
From [Brand]: Don't forget your code WELCOME10 — expires in 48hrs. Top picks: [short.link]~108 chars / 1 segment.
Send 3 — 7 days later (optional, conditional on no purchase)
From [Brand]: Last chance for 10% off with WELCOME10. Expires tonight at midnight: [short.link]~107 chars / 1 segment.
Abandoned Cart (highest-ROI flow for ecom)
Send 1 — 30 minutes after abandon
From [Brand]: Hey [FirstName], you left something behind! Your cart's here: [short.link]~95 chars / 1 segment.
Send 2 — 4 hours after abandon (if no purchase)
From [Brand]: Items in your cart are selling fast. Reserved for you for 24hrs: [short.link]~98 chars / 1 segment.
Send 3 — 24 hours after abandon (if no purchase, discount allowed)
From [Brand]: Still thinking? Here's 10% off to seal the deal: SAVE10. Shop: [short.link]~99 chars / 1 segment.
Notes:
- Discount on Send 1 trains customers to abandon. Reserve for Send 2 or 3.
- Exclude customers who abandoned <$X in cart value or repeat abandoners (gaming the discount).
- Stop sequence on purchase, opt-out, or 48 hours elapsed.
Browse Abandonment
Send 1 — 1 hour after browse (single product or category)
From [Brand]: Still thinking about [product]? Take another look: [short.link]~84 chars / 1 segment.
Notes:
- Trigger only after meaningful browse signal (3+ product views or 2+ min on product page).
- Exclude if a purchase happened on a different product.
Post-Purchase Flow
Send 1 — Immediately after purchase (transactional, separate consent)
From [Brand]: Order #12345 confirmed! We'll text shipping updates here. Track: [short.link]~95 chars / 1 segment.
Send 2 — Day of shipment
From [Brand]: Your order's on the way. Estimated delivery: [date]. Track: [short.link]~92 chars / 1 segment.
Send 3 — Day of delivery
From [Brand]: Your order should arrive today! Questions? Reply or visit [short.link]~88 chars / 1 segment.
Send 4 — 2 days after delivery (marketing consent required)
From [Brand]: How are you liking your [product]? Share a review for 15% off next order: [short.link]~108 chars / 1 segment.
Send 5 — 14 days after delivery (cross-sell, marketing consent)
From [Brand]: Goes great with your [product]: [related-item]. 10% off bundle: [short.link]~99 chars / 1 segment.
Win-Back (Lapsed Customers)
Send 1 — 60-90 days after last purchase
From [Brand]: [FirstName], we miss you! Picks we think you'll love: [short.link]~84 chars / 1 segment.
Send 2 — 14 days later (if no purchase)
From [Brand]: Come back for 15% off your next order: COMEBACK15. Expires in 7 days: [short.link]~106 chars / 1 segment.
Send 3 — 14 days after Send 2 (final, if no purchase)
From [Brand]: Last chance — 20% off ends tonight: COMEBACK20. We'll stop texting if you'd rather: reply STOP. [short.link]~130 chars / 1 segment.
Notes:
- After Send 3 with no engagement, suppress for 90 days minimum.
- After two full win-back cycles with no engagement, sunset (remove from active list).
Promotional / Campaign Sends
Flash sale (single send)
From [Brand]: 24-HOUR FLASH: 25% off everything with FLASH25. Ends midnight: [short.link]~94 chars / 1 segment.
Limited drop / launch
From [Brand]: New drop just landed: [product-name]. Limited stock, members get early access: [short.link]~115 chars / 1 segment.
Holiday / BFCM (2-send sequence)
Send 1 — Day of launch:
From [Brand]: Black Friday is LIVE — up to 50% off sitewide. Shop now: [short.link]~92 chars / 1 segment.
Send 2 — Day of (or evening, expiration push):
From [Brand]: Last 6 hours of BFCM savings. Don't miss out: [short.link]~73 chars / 1 segment.
Transactional / Account Notifications
Order confirmation
[Brand]: Order #12345 confirmed. Total $XX.XX. Track at [short.link]. Reply HELP for help.Shipping update
[Brand]: Your order #12345 shipped! Track: [short.link]. ETA [date].Delivery confirmation
[Brand]: Order #12345 delivered. Enjoy! Issues? Reply or [support-link].Auth code (2FA)
[Brand] verification code: 123456. Expires in 10 min. Do not share.Account alert
[Brand]: Sign-in from new device in [location]. Wasn't you? Secure: [short.link]Re-Engagement / Reactivation (Subscribers Who've Gone Cold)
For SMS subscribers who haven't engaged with any send in 60+ days.
Send 1 — Soft reactivation
From [Brand]: We've missed you, [FirstName]! Here's what's new: [short.link]~80 chars / 1 segment.
Send 2 — Confirm interest (if no engagement)
From [Brand]: Want to keep hearing from us? Reply YES to stay on the list, or STOP to opt out.~98 chars / 1 segment.
After no reply: suppress for 60 days, then remove from active list. This protects opt-out rate metrics and reduces wasted spend.
Replenishment (Consumables Ecom)
For products with predictable usage cycles (skincare, supplements, coffee, pet food).
Send 1 — At expected reorder window (e.g., 28 days for a 30-day supply)
From [Brand]: Running low on [product]? Reorder in one tap: [short.link]~73 chars / 1 segment.
Send 2 — 7 days later (if no purchase)
From [Brand]: Don't run out! 10% off your reorder of [product]: REFILL10 [short.link]~92 chars / 1 segment.
VIP / Loyalty Members
Higher frequency, exclusive offers, early access — different cadence rules apply but quiet hours and STOP still required.
Early access
From [Brand]: VIPs get the new drop 24hrs early. Yours now: [short.link]~72 chars / 1 segment.
Loyalty milestone
From [Brand]: You've reached Gold status! Your perks: 15% off + free shipping. [short.link]~95 chars / 1 segment.
Segmentation rules across all flows
- Suppress customers in active sequences from promotional sends (no double-tap)
- Suppress opted-out subscribers from everything (platform handles this)
- Frequency cap: max 4–6 marketing sends/week per subscriber (lower for newer subscribers)
- Quiet hours: 9am–8pm recipient-local time
- Cool-off: After a discount-driven purchase, suppress promotional sends for 14 days