Icon Rows — Support Tier Entitlements (Infographic)
Best for: a row-per-item list where an icon makes each entry scannable at a glance Avoid when: the items have no meaningful icon, or their order carries steps Answers: what each support tier includes, and how the tiers escalate
infographic list-row-horizontal-icon-arrow
theme
colorPrimary #2b66c4
palette
- #2b66c4
- #2f9e44
- #f3a33c
- #d1242f
- #7048e8
- #0f9b9b
- #c16f8a
- #7c5a3d
data
title Support Tier Entitlements
desc What each tier buys, from self-service to a named engineer
lists
- label Self-serve
desc Docs, status page and community forum
icon mdi/book-open-page-variant
- label Standard
desc Business-hours queue with a 1 business day target
icon mdi/headset
- label Priority
desc 24x5 queue, 4 hour first response, named CSM
icon mdi/clock-fast
- label Enterprise
desc 24x7 queue, 1 hour first response, shared Slack channel
icon mdi/shield-account
- label Mission critical
desc Dedicated engineer, quarterly resilience review
icon mdi/account-hard-hatData Shape
lists with one entry per tier, each carrying label, desc and an icon. Order the entries by escalation
level — the horizontal arrows read left to right as an upgrade path.
Key Options
| Option | Effect |
|---|---|
list-row-horizontal-icon-arrow |
Icon at the leading edge, arrow at the trailing edge of every row |
list-row-simple-horizontal-arrow |
No icons, same walking rhythm |
list-row-circular-progress |
Adds a progress ring when each row has a completion state |
icon |
Any mdi/* name; icons are the only decoration this template draws |
Pitfalls
- ❌ Decorative icons that mean nothing → ✅ an icon is a scan anchor; if it does not label the item, drop it
- ❌ Mixed concepts in one list → ✅ tiers here escalate along one axis; mixing ownership, quality and process in the same list breaks the arrow
- ❌ Long descriptions → ✅ the row is horizontal and thin; keep to one clause per item
- ❌ Arrows on the last row → ✅ the arrow promises a next step; make sure the last entry is a real end state
Alternatives
| Variant | Use instead |
|---|---|
| Equal-weight inventory with no escalation | tooling-standard-inventory.md |
| Progress per item | onboarding-task-progress.md |
| Tiers as a pyramid | partner-tiers-pyramid.md |