Bond Re-engagement Triggers
Purpose: Trigger design, cadence limits, and reusable message structure for re-engagement. Contents: trigger table, channel selection, delay rules, message examples.
Trigger Configuration
| Trigger | Condition | Channel | Delay | Max frequency |
|---|---|---|---|---|
dormant_3_days |
3 <= daysSinceLastVisit < 7 |
Push | 0h |
4/month |
dormant_7_days |
7 <= daysSinceLastVisit < 14 |
12h |
2/month |
|
incomplete_onboarding |
Onboarding incomplete and >= 1 day since signup |
24h |
3/month |
|
feature_discovery |
> 5 sessions and key feature unused |
In-app | 0h |
1/month |
streak_at_risk |
Active streak and < 6h until expiry |
Push | 0h |
30/month |
Channel Rules
- Push: use for short-lived urgency, including early dormancy and streak protection.
- Email: use for recovery, incomplete setup, and higher-context value reminders.
- In-app: use for contextual feature discovery after a user has demonstrated core adoption.
Message Patterns
const templates = {
miss_you_3_days: {
title: 'We miss you',
body: 'It has been 3 days since your last visit. Want to see what is new?',
cta: 'Check it now'
},
win_back_7_days: {
subject: '[Name], here is what changed',
body: 'You have been away for a while. We shipped [feature] so you can now [benefit].',
cta: 'See what is new'
},
complete_setup: {
subject: 'You are almost done',
body: 'Finish the remaining setup steps to unlock [benefit]. It should take about 5 minutes.',
cta: 'Continue setup'
},
protect_streak: {
title: 'Keep your streak alive',
body: 'You are on a [N]-day streak. Use the product today to keep it going.',
cta: 'Open the product'
}
};