/good-services-service-design

@3323bc9

by Tristan Manchestertristanmanchester/agent-skills3 stars

Run it yourself

Audit or improve an end-to-end service with Lou Downe's Good Services principles, journey maps, operational blueprints, and evidence-linked improvement work. Use for service outcomes across digital, human, and offline channels, not pure visual styling or a narrow code defect without a service-design question.

11 files
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Updated last month
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Use this Skill: https://skilld.dev/gh/tristanmanchester/agent-skills/good-services-service-design

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Edit a local copy. It keeps the author and licence.

referencestemplatesservice-blueprint.md

848 B raw

≈212 tokens on demand. Your agent reads this file only when SKILL.md points to it.

Service Blueprint (template)

Use this when operational processes, data, or staff work are key to success (they usually are).

Blueprint table

Step	User actions	Frontstage (what user sees)	Backstage (staff/system work)	Support processes / systems	Evidence / artefacts (emails, letters, receipts, logs)
1
2
3
4
5

Operational risks checklist

Data handoffs (duplication, mismatch, latency)
Policy/process misalignment between teams/orgs
Capacity constraints (queues, staffing)
Exception handling (what happens off the happy path?)
Auditing and traceability (for decisions)

Source: SKILL.md on GitHub

Skill behaviors

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Third-party checks

No alerts1mo5 checks · Risk SAFE

Gen Agent Trust Hub1mo
The skill is a set of markdown-based instructions and templates for service design based on the 'Good Services' principles. It contains no executable code, network operations, or suspicious patterns and is entirely safe to use.
Socket1mo
No alerts
Snyk1mo
Risk: LOW · No issues
Runlayer7mo
2/11 files flagged
ZeroLeaks6mo
Score: 93/100 · 2 sections analyzed

Provenance

Signed by skilld at 3323bc9. This ties the file your Agent reads to that commit on GitHub. It does not review the instructions.

Last checked against GitHub 2 weeks ago.

Steadyupdated last month

Capability

Other metadata

compatibility: Core review works from supplied evidence without special tools. Current regulatory, accessibility, or operational claims require appropriate sources and access; artifact creation depends on available tools.
metadata: { "version": "2.0.0", "author": "generated-skill", "category": "service-design", "tags": "service-design, journey-mapping, service-blueprint, good-services" }

/good-services-service-design