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/good-services-service-design

@3323bc9
by Tristan Manchestertristanmanchester/agent-skills3 stars
2
Run it yourself

Audit or improve an end-to-end service with Lou Downe's Good Services principles, journey maps, operational blueprints, and evidence-linked improvement work. Use for service outcomes across digital, human, and offline channels, not pure visual styling or a narrow code defect without a service-design question.

Use this Skill: https://skilld.dev/gh/tristanmanchester/agent-skills/good-services-service-design

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Edit a local copy. It keeps the author and licence.

referencestemplatesservice-map.md

≈261 tokens on demand. Your agent reads this file only when SKILL.md points to it.

Service Map / Journey Map (template)

Use this to map the service from the user's perspective. A “step” is a decision point or moment where the user needs visibility/control. A “task” is an individual action.

Tip: start with ~6–12 steps. Too many usually means you're mixing steps and tasks.

Journey overview

  • Service:
  • User group:
  • Start:
  • Done:
  • Channels in scope:

Journey table

Step User goal at this step User tasks Channel(s) What the user needs (info/evidence) Pain points / confusion Where they seek help Notes (handoffs, risks)
1
2
3
4
5

Cross-cutting notes

  • Top 3 drop-off points:
  • Top 3 causes of contact:
  • Known accessibility issues:
  • Known policy/operational constraints:

Source: SKILL.md on GitHub

Skill behaviors

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Third-party checks

No alerts1mo5 checks · Risk SAFE
  • Gen Agent Trust Hub1mo

    The skill is a set of markdown-based instructions and templates for service design based on the 'Good Services' principles. It contains no executable code, network operations, or suspicious patterns and is entirely safe to use.

  • Socket1mo

    No alerts

  • Snyk1mo

    Risk: LOW · No issues

  • Runlayer7mo

    2/11 files flagged

  • ZeroLeaks6mo

    Score: 93/100 · 2 sections analyzed

Provenance

Signed by skilld at 3323bc9. This ties the file your Agent reads to that commit on GitHub. It does not review the instructions.

Last checked against GitHub 2 weeks ago.

Steadyupdated last month

Capability

Other metadata
compatibility
Core review works from supplied evidence without special tools. Current regulatory, accessibility, or operational claims require appropriate sources and access; artifact creation depends on available tools.
metadata
{
  "version": "2.0.0",
  "author": "generated-skill",
  "category": "service-design",
  "tags": "service-design, journey-mapping, service-blueprint, good-services"
}

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